FAQ

Frequently Asked Questions

Here is a list of FAQ – Frequently Asked Questions designed to make your experience at at Little Treasures n Trinkets easier,  safer and more enjoyable.  Frequently asked questions are commonly asked items that we publish for your information.

If there is anything that you would like to know that isn’t listed here please Contact us and we will post the answer for others


How to order from Little Treasures n Trinkets?

Where can I enter my coupon code?

Help! My coupon code doesn’t work!

Can I ship to somebody else as a gift?

Handmade Items

Returns

How do I delete my account from Little Treasures n Trinkets?

Free shipping over $100

International shipping

How often is a donation made to charity?

 



 

How do I place an order?

Click on ‘shop’ in the menu bar at the top of the screen. Browse items and when you see an item you wish to purchase make sure you select the size, colour and/or design if there is an option. If it is a Made to Order item make sure you have followed the Customised Instructions on the Made to Order tab prior to checkout. Click on the ‘Add to Cart’ icon. When you are finished shopping, click the ‘shopping cart’ icon (top right of every page) and you’ll be taken to the checkout page. Make sure your order quantities are correct.

Shipping is based on weight within Australia. Under the Delivery Details you have the option to select Standard, Australia Post. Double check the quantities and prices and ensure any options for size etc are correct.

Click continue and and choose your payment option at checkout. There are three (3) payment types
ZipmoneyPayPalAfterpay

to be transferred to the appropriate website, who will collect all your personal and financial details. Your purchase is not confirmed with Little Treasures n Trinkets until after you have completed your transaction via one of these websites, you will receive a confirmation email.
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Where can I enter my coupon code?

On the checkout page just under your order total there is a button ‘Apply Discount code’. Type your code in this field and click ‘Apply Coupon’. The shopping cart will automatically re-calculate your total discount and subtract it from your total order amount.
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Help! My coupon code doesn’t work!

Whoops! Close out of the shopping cart before confirming your order. Your cart at Little Treasures n Trinkets will save your shopping items. Now, email us via our Contact Us page or email direct mel@littletreasuresntrinkets.com and we will respond as soon as possible to help you out.
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Can I ship to somebody else as a gift?

Yes. If your item is a gift voucher please include all details on the product page prior to adding your item to the Shopping Cart.

If your item is a gift for someone and you would like us to send it directly to them please ensure you enter all the relevant details for the person including their address. If there are any problems, we’ll let you know. If you have any issues entering the instructions or any questions please email us prior to payment mel@littletreasuresntrinkets.com
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Handmade Items

Our handmade items are made with love by very talented artisans. Please note that as the items are handmade they are not regulated by the Australian safety standards for items for children, therefore please use only under adult supervision.  There is no return on customised items.
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Returns

Little Treasures n Trinkets will only provide returns if the item is from a manufacture (not handmade) and only if the item or items are faulty. If the sizing is wrong the customer is liable for postage both ways to have it swapped.  Please note measurements carefully.
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How do I delete my account from Little Treasures n Trinkets?

You can delete your account from Little Treasures n Trinkets by clicking on the My Account menu on the top of the page on the left hand side a dropdown sub-menu called Delete Me will appear. Once you click on that a popup box will appear that will allow you to delete your account from Little Treasures n Trinkets. By deleting your account it will delete your personal details, order data and any comments you have made on the sit.
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Free Shipping Over $100

All orders at Little Treasures n Trinkets which have a value of over $100 are eligible for free shipping within Australia.
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International Shipping

Our website is tailored towards residents in Australia.  If you are an international customer please contact us via our Contact Us page and we will quote on postage prior to you processing your order.
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How often is a donation made to charity?

For every order made with Little Treasures n Trinkets we donate $1 to charity.  We have a number of charities that are near and dear to us and you can find out more information on our Charity Donations page.  You can select the charity of your choice at Checkout but if you don’t have a preference we will pick a charity for you.  We make donations to the relevant charities when the amount reaches $50 for each charity.
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